Q: Are you connected to the actual designer brand behind the perfumes?
A: No. We are an independent retailer. We are not affiliated with, sponsored by, or officially partnered with the original manufacturers. All trademarks belong to their respective owners, and we act purely as a reseller of authentic products.
Q: How can I be sure the perfume is genuine?
A: Every bottle is sourced from authorized regional distributors. We verify batch codes and maintain complete chain-of-custody documentation. We never sell open-box testers, refills, or counterfeit items.
Q: Will my perfume arrive by air or ground?
A: Ground only. Federal transportation safety rules classify perfumes (due to alcohol content) as hazardous materials (ORM-D). Therefore, air shipping is strictly prohibited. We send all orders via ground carriers like UPS or FedEx Home Delivery.
Q: How much does shipping cost?
A: We offer completely free standard ground shipping on all orders. There is no minimum cart value required.
Q: How long until I get my order?
A: We process orders within 1–2 business days, and ground transit typically takes 3–7 business days. Remote locations might need an extra 1–2 days. Because we cannot use air freight, please allow for slightly longer transit times compared to standard packages.
Q: Can I return my perfume if I don’t like the smell?
A: Yes, but only if the outer cellophane and factory seal are still intact. For hygiene reasons, we cannot accept any opened or unsealed returns. You have 30 calendar days from delivery to start this process.
Q: What if I am allergic to the fragrance?
A: We sympathize, but allergic reactions are personal and not considered product defects. We do not accept returns for sensitivity issues. We recommend testing the scent on your skin at a local department store before buying if you have a history of fragrance allergies.
Q: Who pays for return shipping?
A: We provide a prepaid return label for all eligible returns. The return is free of charge, and we do not charge any restocking fees.
Q: How soon will I get my refund?
A: We inspect the return within 1–2 business days of its arrival. The refund is then sent to your card or PayPal, which takes an extra 7–10 business days to reflect due to your bank’s processing timeline.
Q: What should I do if my package arrives damaged?
A: Contact us immediately within 2 business days with photos of the packaging and the bottle. We will ship a replacement or issue a refund without requiring you to cover return costs.
Q: Do you ship to P.O. Boxes?
A: No. Carriers refuse hazardous material shipments to P.O. Boxes. We need a physical, verifiable street address.
Q: Do you collect sales tax?
A: Yes. We calculate state and local sales taxes automatically during checkout based on your shipping zip code. The amount is shown separately before you finalize the payment.